Khan Concierge Storage Terms and Conditions
The following paragraphs contain the general terms and conditions under which Khan Concierge Storage (KCS) operates. Please note that KCS reserves the right to amend any portion of this service explanation at any time.
1. SERVICE. Storage Services shall include the pickup, transportation, storage, and delivery of the Customer's possessions. The Customer shall present pre-packed personal goods to KCS at the time of pickup. KCS reserves the right to reject any item submitted for storage in the event that packages are considered unacceptable as to the manner in which it has been packed or for any other reason. KCS will return the goods to the Customer during dates and times established by KCS by considering school and dormitory schedules. Customer agrees to be present to receive the goods at the specified delivery date, time, and location.
2. PACKING. KCS discourages storage of cash, furs, and jewelry and therefore the insurance mentioned below does not apply to these items. Hazardous material and contraband are strictly prohibited and KCS reserves the right to inspect for and remove such items. Parcels must be packed securely and designed to prevent breakage of content. KCS will not be liable for loss or damage caused by improper packaging. KCS is not responsible for any superficial damage that is done to items not appropriately packed.
3. PICK-UP/MOVE-OUT. The Customer shall present pre-packed goods to KCS at the time of pick-up. Should the customer leave their boxes unattended for pickup, the Customer recognizes that KCS will not be held liable for damage or theft to their belongings.
4. DELIVERY/MOVE-IN. KCS will work with the Customer to establish a date, time and location of where pickup or delivery will occur. This information will be confirmed via email or text. The Customer must select a delivery date for their belongings no later than 15 days post the start of the semester of delivery. Failure to schedule delivery or postpone delivery past 15 days may result in additional fees. KCS provides storage services subject to a number of restrictions. The Customer accepts full responsibility and liability for any damages or losses that result from the Customer's failure to adhere to these service restrictions. Parcels must be picked up by the Customer or an officially designated proxy. The Customer must meet KCS at the scheduled time and bring his/her confirmation email or text as well as photo identification to receive parcels from KCS. KCS reserves the right to make any changes in the date, time, or location of Drop Off or Pick Up due to breakdown or inclement weather. The Customer recognizes that KCS will not be held liable for damage to their belongings after delivery has occurred. In the event that the Customer is not present during their scheduled delivery date and time, KCS representatives will leave their belongings outside their dorm at the designated pickup location and KCS’s liability for the Customer's belongings will cease. If absent during delivery, the signature of the KCS employee making the delivery will evidence the delivery of the Customer's items in good condition.
5. PRICING AND DEPOSITS. The Customer agrees to pay the total cost of the services provided by KCS based on the number and type of items tendered to KCS at the time of pickup, the exact services to be provided, and the prices contained on KCS pricing policies. The Customer further agrees to pay any applicable fees as specified in the Pricing section. All charges for services are due and payable immediately following the pickup of the Customer's possessions. The Customer acknowledges that they remain indebted to KCS for any balance owed on their account as a result of invalid credit card information, KCS’s inability to receive credit card authorizations, or for any other reason, which prevents KCS from being paid for the services and any additional fees. KCS reserves the right to hold the Customer's possessions until payment has been received in full. The Customer acknowledges that their failure to pay their account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees. In addition, KCS will charge and the Customer will pay additional fees as described in this section. The purpose of the additional fees is to compensate KCS for expenses it incurs beyond those associated with the provision of services according to standard procedures. Additional Fees may be charged for the following, as explained in the sections of this Agreement: Redelivery After Failed Attempt - $30, Summer Access (location of warehouse) - $75, Pick-Up or Delivery Outside Standard Dates but within 1 week of offered dates - $30, Pick-Up or Delivery Outside Standard Dates outside of 1 week of offered dates - $100, Refrigerator de-icing charge - $15. Late Change of Delivery Day or Location - $50, Billing Fee - $25, Late payment fee $25/mos beginning July 15th. Additional Abandonment Fees - Costs incurred when storage items are not claimed by the Customer.
6. INSURANCE CLAIMS. The Customer agrees to first claim any loss against any insurance carried by the Customer or the Customer's parents, if available. In the case of damage to stored packages, any damaged cartons must be inspected in the presence of a KCS representative at the time of delivery to confirm damage. All damaged boxes must be opened at the time of delivery, at which time the KCS representative will document the damage. For loss of stored packages, the Customer must notify the KCS representative of the loss at the time of delivery of the other packages and sign the delivery receipt amended for the lost package. The missing items must be noted on the form and signed off by the KCS representative. If the customer is not present during the time of delivery, the condition notes recorded on the contract, if any, will determine the existence and extent of damage or loss. Claims for loss of, or damage to, the Customer's property must be filed with KCS by submitting a claim form. Claims shall be deemed waived if not filed within 5 days following delivery of the damaged package or, in the case of lost items, within 5 days following the scheduled delivery of the missing item. Upon receipt of a completed Claim Form and any required documentation, KCS will process the claim and issue a formal reply to the Customer within 30 days of receipt of the Claim Form and documentation. KCS will pay the lesser of the following claim amounts: a. The cost of reasonably restoring the property to its condition immediately before the move (applies only in the case of damaged items); b. The actual replacement value of the property. It is hereby expressly agreed that KCS shall have no liability if any claim is denied or paid in part by the Customer’s insurance company.
7. ABANDONMENT. Without limiting the right KCS to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that their failure to be present on the scheduled delivery day and their failure to communicate with KCS concerning an alternate delivery arrangement constitutes abandonment of their stored possessions. Under abandonment of their possessions, the Customer agrees to pay KCS for all charges and fees relating to the failed delivery. KCS has the right to assume ownership of the abandoned property on December 30th of the service year.
8. WAIVER. Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against KCS and its employees. The Customer expressly releases and holds Khan Concierge Storage, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement.
9. APPLICABLE LAW. The Customer acknowledges that there are no representations, warranties, or Agreements by or between the parties which are not fully set forth herein and no representative of KCS or KCS’s agents is authorized to make any representations, warranties, or Agreements other than as expressly set forth herein. A writing signed by the parties may only amend this Agreement.
10. PROMOTIONAL OFFERS. Promotional offers may not be combined. Lowest Price Guarantee applies to advertised, non-promotional, prices for comparable services with insurance, door-to-door pick-up/drop-off, and free packing supplies.
11. ENTIRE AGREEMENT. This Agreement shall be governed, interpreted, and construed according to the law of the State of New York. The Customer agrees that any court action pertaining to this agreement shall be conducted in courts in Madison County, New York.
The following paragraphs contain the general terms and conditions under which Khan Concierge Storage (KCS) operates. Please note that KCS reserves the right to amend any portion of this service explanation at any time.
1. SERVICE. Storage Services shall include the pickup, transportation, storage, and delivery of the Customer's possessions. The Customer shall present pre-packed personal goods to KCS at the time of pickup. KCS reserves the right to reject any item submitted for storage in the event that packages are considered unacceptable as to the manner in which it has been packed or for any other reason. KCS will return the goods to the Customer during dates and times established by KCS by considering school and dormitory schedules. Customer agrees to be present to receive the goods at the specified delivery date, time, and location.
2. PACKING. KCS discourages storage of cash, furs, and jewelry and therefore the insurance mentioned below does not apply to these items. Hazardous material and contraband are strictly prohibited and KCS reserves the right to inspect for and remove such items. Parcels must be packed securely and designed to prevent breakage of content. KCS will not be liable for loss or damage caused by improper packaging. KCS is not responsible for any superficial damage that is done to items not appropriately packed.
3. PICK-UP/MOVE-OUT. The Customer shall present pre-packed goods to KCS at the time of pick-up. Should the customer leave their boxes unattended for pickup, the Customer recognizes that KCS will not be held liable for damage or theft to their belongings.
4. DELIVERY/MOVE-IN. KCS will work with the Customer to establish a date, time and location of where pickup or delivery will occur. This information will be confirmed via email or text. The Customer must select a delivery date for their belongings no later than 15 days post the start of the semester of delivery. Failure to schedule delivery or postpone delivery past 15 days may result in additional fees. KCS provides storage services subject to a number of restrictions. The Customer accepts full responsibility and liability for any damages or losses that result from the Customer's failure to adhere to these service restrictions. Parcels must be picked up by the Customer or an officially designated proxy. The Customer must meet KCS at the scheduled time and bring his/her confirmation email or text as well as photo identification to receive parcels from KCS. KCS reserves the right to make any changes in the date, time, or location of Drop Off or Pick Up due to breakdown or inclement weather. The Customer recognizes that KCS will not be held liable for damage to their belongings after delivery has occurred. In the event that the Customer is not present during their scheduled delivery date and time, KCS representatives will leave their belongings outside their dorm at the designated pickup location and KCS’s liability for the Customer's belongings will cease. If absent during delivery, the signature of the KCS employee making the delivery will evidence the delivery of the Customer's items in good condition.
5. PRICING AND DEPOSITS. The Customer agrees to pay the total cost of the services provided by KCS based on the number and type of items tendered to KCS at the time of pickup, the exact services to be provided, and the prices contained on KCS pricing policies. The Customer further agrees to pay any applicable fees as specified in the Pricing section. All charges for services are due and payable immediately following the pickup of the Customer's possessions. The Customer acknowledges that they remain indebted to KCS for any balance owed on their account as a result of invalid credit card information, KCS’s inability to receive credit card authorizations, or for any other reason, which prevents KCS from being paid for the services and any additional fees. KCS reserves the right to hold the Customer's possessions until payment has been received in full. The Customer acknowledges that their failure to pay their account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees. In addition, KCS will charge and the Customer will pay additional fees as described in this section. The purpose of the additional fees is to compensate KCS for expenses it incurs beyond those associated with the provision of services according to standard procedures. Additional Fees may be charged for the following, as explained in the sections of this Agreement: Redelivery After Failed Attempt - $30, Summer Access (location of warehouse) - $75, Pick-Up or Delivery Outside Standard Dates but within 1 week of offered dates - $30, Pick-Up or Delivery Outside Standard Dates outside of 1 week of offered dates - $100, Refrigerator de-icing charge - $15. Late Change of Delivery Day or Location - $50, Billing Fee - $25, Late payment fee $25/mos beginning July 15th. Additional Abandonment Fees - Costs incurred when storage items are not claimed by the Customer.
6. INSURANCE CLAIMS. The Customer agrees to first claim any loss against any insurance carried by the Customer or the Customer's parents, if available. In the case of damage to stored packages, any damaged cartons must be inspected in the presence of a KCS representative at the time of delivery to confirm damage. All damaged boxes must be opened at the time of delivery, at which time the KCS representative will document the damage. For loss of stored packages, the Customer must notify the KCS representative of the loss at the time of delivery of the other packages and sign the delivery receipt amended for the lost package. The missing items must be noted on the form and signed off by the KCS representative. If the customer is not present during the time of delivery, the condition notes recorded on the contract, if any, will determine the existence and extent of damage or loss. Claims for loss of, or damage to, the Customer's property must be filed with KCS by submitting a claim form. Claims shall be deemed waived if not filed within 5 days following delivery of the damaged package or, in the case of lost items, within 5 days following the scheduled delivery of the missing item. Upon receipt of a completed Claim Form and any required documentation, KCS will process the claim and issue a formal reply to the Customer within 30 days of receipt of the Claim Form and documentation. KCS will pay the lesser of the following claim amounts: a. The cost of reasonably restoring the property to its condition immediately before the move (applies only in the case of damaged items); b. The actual replacement value of the property. It is hereby expressly agreed that KCS shall have no liability if any claim is denied or paid in part by the Customer’s insurance company.
7. ABANDONMENT. Without limiting the right KCS to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that their failure to be present on the scheduled delivery day and their failure to communicate with KCS concerning an alternate delivery arrangement constitutes abandonment of their stored possessions. Under abandonment of their possessions, the Customer agrees to pay KCS for all charges and fees relating to the failed delivery. KCS has the right to assume ownership of the abandoned property on December 30th of the service year.
8. WAIVER. Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against KCS and its employees. The Customer expressly releases and holds Khan Concierge Storage, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement.
9. APPLICABLE LAW. The Customer acknowledges that there are no representations, warranties, or Agreements by or between the parties which are not fully set forth herein and no representative of KCS or KCS’s agents is authorized to make any representations, warranties, or Agreements other than as expressly set forth herein. A writing signed by the parties may only amend this Agreement.
10. PROMOTIONAL OFFERS. Promotional offers may not be combined. Lowest Price Guarantee applies to advertised, non-promotional, prices for comparable services with insurance, door-to-door pick-up/drop-off, and free packing supplies.
11. ENTIRE AGREEMENT. This Agreement shall be governed, interpreted, and construed according to the law of the State of New York. The Customer agrees that any court action pertaining to this agreement shall be conducted in courts in Madison County, New York.